Booking Terms and Conditions

  1. All lessons / sessions/ hacks must be paid for in advance at the time of booking. We offer a 10% discount if you book and pay for ten sessions in advance (this discount does not apply to Pony Club, Inspiring Riders or HB Camps).
  2. If you cancel your lesson /session /trail ride with less than 24 hour's notice you will be charged a full price cancellation fee. Lessons cancelled with 24 hour's notice or more can be rearranged.
  3. Cancelling a lesson does not entitle you to a refund, refunds are strictly issued at Equine Learning CIC's discretion.
  4. If you cancel a lesson with more than 24 hour's notice, and we agree to a refund, there may be a cancellation fee applied to any online refund issued, to cover our transaction fees.
  5. All lessons / sessions / trail ride booked may be rearranged once only.
  6. All lessons / sessions / trail ride may be postponed in severe weather conditions and at the discretion of Equine Learning CIC and more than once if bad weather persists.
  7. Bookings made online may be subject to change due to staff and horse availability. On occasions we may need to contact you and adjust the time of your booking. We aim to make any changes within a two hour adjustment, either way, of the time which you have booked. 
  8. We accept payments through our online booking system and by card, PayPal and bank transfer. We do not currently accept cash or cheques. 
  9. You agree to be polite and courteous to all members of staff, volunteers, horses and other clients at Equine Learning CIC.
  10. All participants agree to follow the directions of their coach fully and work with our horses in a kind and thoughtful manner. The safety of both horses and participants is everyone's responsibiliry. The horses are our partners and we reserve the right to refuse riding or horsemanship sessions to anyone who we believe has mistreated our horses or employees.